Frequently asked questions about secure electronic signatures
Do you have questions about electronic signatures, their compliance, or how they work with our solutions?
We have compiled the most frequently asked questions from our customers here to help you move forward with confidence.
1. Is signing with electronic signature software legal and legally recognized?
Our solutions comply with eIDAS, the European standard governing electronic signatures.
We offer all levels of signatures, up to and including qualified signatures, which are equivalent to handwritten signatures in front of a notary.
Can be used for: public tenders, INPI, commercial contracts, HR documents, etc.
HR documents, etc.
2. What is the difference between a simple, advanced, and qualified signature?
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Simple signature: Identification by email/SMS. Sufficient for documents with low legal stakes.
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Advanced signature:Strong authentication + unique link. For more sensitive contracts.
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Qualified signature: Certificate issued after identity verification (via video or in person). Legally recognized throughout the EU.
We help you choose the level that suits your needs.
3. Can I use your electronic signature software without a subscription?
Yes.
It's one of our biggest advantages. Unlike other platforms, we offer individual signature packs that can be used without any commitment.
Perfect for occasional needs: calls for tenders, one-off assignments, disputes, etc.
4. How long does it take to send a document for signing?
A few minutes.
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Log in to your account.
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Upload the document.
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Enter the signer's contact details.
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Click “Send.”
The signer receives a secure link and can sign from their smartphone or computer.
The document is then automatically archived.
5. Est-ce que je peux intégrer la signature à mon logiciel métier ?
Yes, thanks to our Universign API. It allows you to connect electronic signatures to your internal tools: ERP, CRM, HR software, e-commerce platform, etc.
We support you with technical integration to ensure smooth and secure deployment.
6. Are your electronic signature solutions valid for public tenders?
Yes, provided that you use a qualified signature.
This is the highest level of security, recognized by the French and European administrations.
We offer this level through a simple identity verification process.
7. I am self-employed/a small business: is this suitable for me?
Absolutely. Our solutions are designed for small businesses, professionals, and large companies alike.
You choose how you want to use them: individually, as a package, or via subscription.
No binding commitment, no hidden fees.
8. What if I have a problem or need help using your electronic signature software?
Our support team is responsive and friendly. You can reach us by phone or email.
We are here to help you every step of the way, whether you are a one-time customer or a regular subscriber.
Very responsive and attentive support. I was guided step by step, which was reassuring.” — CLAIRE V., Associate Notary
9. How can I be sure that the signatory is the right person?
Each signature is linked to authentication elements:
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Unique secure link
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Sent via SMS or email
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Time stamp
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IP address
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(Optional) identity verification or signature certificate
These elements are recorded in the audit log, which can be consulted in the event of a dispute.
10. Can I keep the signed documents in my own space?
Yes. Once the document is signed, you will receive a secure, time-stamped, and archived PDF file.
You can download it and store it in your own system.
A secure space is also available on our platform.
11. Can I have multiple people sign at the same time?
Yes. You can set up multiple signatories in any order you choose (in parallel or in series). Each signatory receives their own secure link.
The final document contains all signatures and evidence.
12. Can I test the electronic signature solution before committing?
Of course. We offer free demonstrations or trial packs.
This allows you to explore our interface and send your first document with complete peace of mind.
